Privacy Policy

We value your privacy and the protection of your personal information and are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.

For the purposes of this policy, personal information will be understood in accordance with the provisions of the Protection of Personal Information Act 4 of 2013 ("the Act"), an extract of which is set out at the end of this policy.

This policy informs you about how your data is collected, used and disclosed by us, in accordance with this policy and the requirements of the Act.

By providing us?with your personal information or using our services and/or products, you agree to this Policy and authorise us to process such information as set out herein and you authorise?us?and any associated entities or third parties (where applicable) for the purposes set out herein. If you do not agree to this Policy, kindly do not provide us with your personal information.

1.About the Company

Skyworth Green Energy Storage (Pty) Ltd is a Skyworth Group Company with its registered offices in Johannesburg.

2.How the information is collected and used

We collect personal information about you and any other persons whose details you provide to us in accordance with the relevant laws, either:

• Directly from you when you complete a product or service application form, electronically or by way of a hard copy;
• Indirectly from you when you interact with us electronically by way of our website, apps, or social media, which may include the collection of metadata (data about data); and
• Where relevant, from third party sources.

We will also collect your information where you only partially complete and/or abandon any information inputted into our website and/or other online forms. Given that we consider you a customer at this stage, we may use this information to contact you in order to remind you to complete outstanding information and/or for direct marketing purposes - until such time as you exercise your right to opt-out or terminate the relationship.

Where we require personal information in order to provide you with our products and services, your failure to provide us with it, will result in us being unable to provide you with our products and services.

The information collected is used to:

• process your request or provide you with the products and services you have requested and to communicate with you on any matter relating to the provision of the products and services (purchasing/sales administration, after-sales, logistics, supplier management, HR/recruitment, IT service, accounting and marketing);
• contact you about new services and products and marketing messages, of which option you can elect to opt out of;
• audit and record keeping purposes;
• legal proceedings; and
• improve your experience in using and navigating the website and apps.

3.Sharing your personal information

We may disclose your personal information our service providers who are involved in the delivery of products and services to you in particular:

• technical service providers;
• financial/accounting service providers: auditors, banks;
• logistics service providers: carriers;

We may also disclose your information:

• Where we have a duty or a right to disclose in terms of law or industry codes;
• Where we believe it is necessary to protect our rights.

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

4.What information we collect

We collect process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering product/services accordingly. We collect information directly from you where you provide us with your personal details.? Where possible, we will inform you what information you are required to provide to us and what information is optional.

Some of the information which we collect and process includes :

• Identification data (last name, first name, company name);
• contact data (postal address, email address, phone number, address of installation site);
• location data (house structure, view of house, roof type/material/size and other data necessary for the installment and management of device );
• device data (serial numbers of Inverter and panels, photos of panels, photos of mounting hardware and other data necessary for the monitoring of device);
• any other data you agreed to send us in order to obtain the supply/use of products and/or services.

5.Your rights to access and correct information

You have the right to access, your information held by us. You have the right to ask us to update, correct or delete your personal information.

To exercise your rights, simply write to one of the two addresses stated below. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

6.Security and Storage of your personal information

Your personal information shall be retained for a period not exceeding that required for the purposes for which they are collected.

However, if any applicable laws (e.g., the local laws in your countries or regions) require us to retain your personal information for a longer period, we will comply with the legal requirements and delete your personal information only after the expiration of the retention period.

At the end of these periods, your personal information shall be erased from the active databases and, if necessary, archived for a period not exceeding the applicable statutory limitation periods or archiving obligations.

7.How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website [https://skyworthenergy.co.za] or email.

8.Changes to the Privacy Policy

These guidelines are subject to change at any time. Notice of any change will be communicated to you. You are encouraged to review this Policy at the inception of each session.

9.Definition of Personal Information

“personal information"means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to--

(a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;

(b) information relating to the education or the medical, financial, criminal or employment history of the person;

(c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;

(d) the biometric information of the person;

(e) the personal opinions, views or preferences of the person;

(f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;

(g) the views or opinions of another individual about the person; and

(h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person;